Privacy matters from the moment you visit Konjo Bet, whether you are browsing on a mobile phone in Addis Ababa, creating an account, using the app, making a payment, placing a bet, or contacting support. This Privacy Policy explains what information we collect, why we process it, and how you can ask questions about your data. For privacy enquiries or a data rights request, please use Contact Us.
This policy applies to the Konjo Bet website, mobile version, app services, account registration and login, deposits and withdrawals, sports betting, live betting, Keno, games, bonuses, customer support, security monitoring, and communications with users. We collect information needed to operate your account, provide services securely, meet applicable requirements, and protect players and the platform.
Who We Are
Konjo Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, local eligibility requirements, regional restrictions, and the operator’s terms. Information about the service and operator identification is available on our About Us page. Users may also review License & Regulation information and should verify the current licensing and regulatory status through the latest information available from the competent authority.
In this policy, “personal data” means information that identifies you directly or can reasonably be linked to you, such as your name, phone number, account details, device information, or transaction record. “Processing” means collecting, recording, using, storing, sharing, reviewing, or deleting that information.
Information We Collect
Konjo Bet personal data is collected only where it is reasonably needed for lawful, security, operational, consumer protection, or regulatory purposes. Depending on how you use the service, this may include:
- Account data: name, phone number, email address, date of birth, username, and password-related security information.
- Identity and verification data: identification documents, age-check results, KYC requirements, customer due diligence information, and fraud-prevention records. KYC means “Know Your Customer” checks used to confirm identity and eligibility.
- Transaction data: deposit and withdrawal requests, payment method details, payment authorization information, account balance history, bonus activity, transaction limits, and records of transaction.
- Betting and gaming data: bets placed, odds accepted, results, winnings, live betting activity, Keno activity, game sessions, and participation in promotions.
- Technical data: IP address, approximate location derived from IP data, device type, browser, operating system, app version, cookies, log files, and security events.
- Communication data: emails, chat messages, calls where recorded or permitted, complaints, support requests, and complaint-handling procedure records.
- Responsible gaming data: deposit limits, self-exclusion requests, account restrictions, support interactions, and indicators relevant to responsible betting measures.
For example, an identity check may be requested before a withdrawal is processed, particularly where account-holder information needs confirmation or where unusual transaction activity requires review. We do not ask users to provide unnecessary sensitive information. Before uploading documents, check that you are using an official Konjo Bet domain or authorized service channel.
How We Use Personal Data
We handle betting account data to create and manage accounts, confirm age eligibility, enable secure login, and provide requested betting and gaming services. Account and payment records may be used to process deposits, review withdrawal procedures, settle bets and winnings, apply bonus conditions, and maintain accurate financial and accounting records.
Konjo Bet data protection also supports the prevention of fraud, multiple accounts, payment abuse, bonus abuse, account takeover, and suspicious activity. For instance, device and login information can help identify an attempted sign-in from an unfamiliar device, while betting and transaction patterns may be reviewed when a withdrawal request requires additional verification. These checks are intended to protect users and service integrity; they do not remove the need for users to protect their own passwords and devices.
We may use information to improve website performance, mobile access, app functions, games, and customer support. Service notifications, including account security notices, payment updates, changes to terms, or responsible gaming messages, may be sent when relevant. Marketing communications are sent only where allowed and with available opt-out options. Information may also be processed to meet legal, tax, accounting, anti-money laundering, licensing, and regulatory duties.
Legal Basis / Lawful Reasons
Konjo Bet may process personal data when it is necessary to provide the services you request, administer your account, comply with legal obligations, protect users and the platform, prevent fraud, resolve disputes, or meet compliance requirements. Where required, we may also rely on your consent, such as for certain marketing preferences or non-essential cookies.
The applicable lawful reason can depend on the activity. A deposit requires payment processing; a KYC review may be required for identity verification and fraud prevention; and a support record may be needed to investigate a complaint. The precise legal basis and available rights may vary under applicable Ethiopian laws and regulations and other relevant data protection rules.
Cookies and Tracking
Cookies are small files placed on a browser or device. Konjo Bet may use cookies and similar technologies to keep users logged in, remember preferences, protect account access, analyse traffic, identify technical faults, and improve page performance. Where permitted, they may also support marketing measurement.
Cookie data can be especially useful for mobile users because it helps maintain session security when switching between pages or reconnecting after an interruption. You can usually manage cookies through browser or device settings, although blocking certain cookies may affect login or service functions. Read our Cookie Policy for further details.
Data Sharing
Konjo Bet does not sell personal data as a product. Limited information may be shared with contracted third parties where this is necessary to provide, secure, or lawfully administer the service. These may include payment processors, identity verification providers, hosting and cloud infrastructure providers, analytics and security tools, customer support systems, and professional advisers.
Information may also be disclosed to regulators, law enforcement bodies, courts, or other competent authorities where legally required or necessary to protect against fraud, crime, security threats, or misuse of the service. Third-party access should be limited to the relevant purpose, such as processing an authorized payment or completing a verification check, and subject to appropriate confidentiality or data-handling obligations where applicable.
International Transfers
Some specialist providers used to operate, secure, or support Konjo Bet services may process data outside Ethiopia. Where international processing is relevant, transfers should follow applicable legal requirements and use suitable safeguards appropriate to the nature of the data and the service involved. Availability of a provider or feature may depend on local requirements and operational arrangements.
Data Storage and Retention
We retain personal data only for as long as reasonably necessary for account operation, payment processing, dispute resolution, fraud prevention, responsible gaming records, legal obligations, financial records, and regulatory requirements. Retention periods can differ by data type. For example, a closed account may still require certain records to be kept where legal, security, accounting, or compliance requirements apply.
When information is no longer required, it may be deleted, anonymised, or securely archived in line with applicable procedures. A deletion request does not always mean immediate removal of every record, particularly where we must retain information to address a transaction dispute, investigate abuse, or meet record-keeping duties.
Security Measures
Konjo Bet account security depends on both platform controls and careful user behaviour. We use reasonable technical and organisational measures to protect personal data, including access controls, encryption where appropriate, secure login systems, monitoring, staff confidentiality obligations, backups, fraud detection, and internal security procedures.
Recommended action after suspicious activity:
- Step 1: Visit the official website directly and use Konjo Bet login rather than a link from an unexpected message.
- Step 2: Change your password if you believe it may have been exposed, and do not share verification codes or login credentials.
- Step 3: Contact support promptly with the relevant account details, time of activity, and any screenshots that may help an investigation.
No online system can eliminate every risk. Users should use a strong unique password, secure their phone, avoid public devices for payments, and verify that they are communicating through an authorized service channel.
User Rights
Subject to applicable data protection laws, you may have the right to request access to your personal data, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or information about how your data is handled. You may also ask to change marketing preferences or raise a privacy concern through Contact Us.
To help us protect Konjo Bet player information, we may need to verify your identity before responding to a request. Some requests may be limited where records must be retained for legal, financial, security, fraud-prevention, or regulatory reasons. If a request cannot be fully completed, the response should explain the relevant limitation where appropriate.
Age Restrictions and Children’s Data
Konjo Bet services are intended only for eligible adult users. We do not knowingly collect or process personal data from underage persons for betting or gaming services. If a parent, guardian, or user believes that an underage person has submitted information, they should contact support without delay. Please review the Age Restriction Policy.
Responsible Gaming and Account Restrictions
Account activity, limits, self-exclusion requests, and relevant risk indicators may be processed to support responsible betting measures and enforce account restrictions. This can include reviewing requests to set deposit limits, restrict access, or apply a self-exclusion. Such processing helps the platform respond to welfare and compliance concerns while maintaining a record of actions taken on the account.
For practical guidance on limits and safer play, see Responsible Gaming. A privacy request does not override safeguards that must remain active for legal, security, or responsible gaming reasons.
Terms, Bonuses, and Payments
This Privacy Policy operates alongside the Terms and Conditions, payment checks, bonus rules, anti-fraud controls, and responsible gaming procedures. Users should read the applicable terms before registering, depositing, requesting a withdrawal, or participating in a promotion. In particular, check transparency of terms, disclosure of fees and limits, verification requirements, processing time, and any conditions attached to a Konjo Bet bonus code.
Different services may generate different records. For example, Konjo Bet sport betting, Konjo Bet live, Konjo Bet keno, and Konjo Bet games can require activity records to settle results, investigate technical issues, and apply platform rules fairly.
Updates to This Policy
Konjo Bet may update this Privacy Policy when services, security practices, legal requirements, data processing activities, or operational procedures change. The current version published on this page applies to ongoing use of the service. We encourage users to review the policy periodically, especially before submitting identity documents, changing payment methods, or using new account features.
Author: Abel Fikru
Abel specialises in comparing betting brands using consistent editorial criteria. He assesses transparency, payments, sportsbook quality, mobile usability, support, promotions, and responsible gambling. Each score is supported by specific findings, and commercial partnerships do not determine his final assessment.